Shipping FAQ

HOW LONG UNTIL MY ORDER GETS SHIPPED?

If it’s in stock and ready to ship, we ship your order the next business day.

WILL I BE ABLE TO TRACK MY SHIPMENT?

We offer free tracking on all of our shipments domestic and international. A tracking email will be sent to the email address you checkout with by the shipping service we have selected for your order. If you would like the tracking information send to an alternate email address please provide the address in the notes section at checkout. After your order is placed please wait 1-2 business days for the tracking email to be delivered. If you have not received an email with your tracking number after this time, please email info@waterfrontlogostore.com to request a tracking number. Tracking numbers usually take 24 hours to activate after the shipping company has picked up the package.

WHO DO YOU SHIP WITH?


Shipping to addresses in South Africa will be offered through Fastway Door to door courier. International Shipping will be offered by EMS tracked postage. If you need your order to arrive by a specific date or require other special services, please email us info@waterfrontlogostore.com and we’ll take care of you. The Waterfront Logo Store reserves the right to use its discretion when selecting shipping services.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

South African courier orders take between 2-4 days. International EMS orders take between 7-15 days from postage date. Please be aware some countries may have customs clearances which add time to the shipment. Please make sure someone is available to receive your shipment.

WHAT IF MY ORDER GETS DAMAGED? 

This is very rare as we package your order in protective wrap to make sure it doesn’t get damaged. Packaging may show signs of travel, but the product enclosed should be as new. Please get in contact if you experience damaged goods as a result of shipping.


RETURN POLICY

We realize that not all products fit just right, so you may need to return or exchange the product. If you feel a return is necessary please email us at info@waterfrontlogostore.com. When contacting us please provide your order number, a detailed list of which items you wish to return, and why you would like to return them. The customer will arrange to have the product shipped back to The Waterfront Logo Store. Once the product arrives at us and passes inspection for “new condition,” we will either send you the desired product of exchange or issue you a refund. The return of the product and subsequent exchange delivery charges are the responsibility of the customer. If an incorrect product was shipped to the customer or the purchased product arrived damaged, The Waterfront Logo Store will reimburse the customer for any shipping charges related to the return or replacement of the purchased product. The Waterfront Logo Store does reserve the right to implement a 30% re-stocking fee on any product that is returned for a refund/exchange that is not in “new condition” unless the product was damaged in transit. Orders cannot be canceled once they have shipped. Refused shipments will not be refunded. If you would like to cancel an order after it has shipped please wait until the order has been delivered to you, then send an email with a return request to info@waterfrontlogostore.com


TAXES AND DUTIES

You are responsible for all local taxes, VAT, duties, etc. associated with your order.